We can only provide information on a specific review to its author. But we can tell you a little more about the most common reasons for rejecting reviews.
A review can be sent for revision if something does not comply with the publication policy or requires confirmation. In this case, an alert must be sent to the patient (in addition to the fact that the information appears in the personal account). Therefore, the author can find out what is wrong and influence the situation: correct the text or upload a document confirming that he is a patient of the doctor about whom the review was left.
If we talk about the text, then most often users make such mistakes:
- They do not write the review themselves, but copy it from the Internet in whole or in part.;
- they do not indicate in the text of the review how the doctor helped or did not help (only opinions and kind (or not so kind) words to the doctor are few: a review is an aid in choosing for other patients, so it is important that it is informative);
- they do not indicate who the patient was (the author himself, his close relative/ family member. We do not require you to introduce yourself: it is enough to indicate kinship, for example, «врач меня осмотрел», «сопровождал на приём маму», etc.).
If there are coincidences in one way or another with fake reviews that different people have previously tried to leave on the portal, they request a document.
In the case of admission to a private clinic, this may be an act of services rendered, an examination sheet, a doctor's report, a prescription, etc. In more detail, we described in the article What document can confirm the authenticity of the review. The document is not published, in most cases the patient can even close his personal data.
The review can be rejected without the possibility of publication if it:
- repeat review (a review with the same meaning and content has already been accepted from this author);
- no review at all (please connect the author with the doctor, information not related to the medical activity of the specialist / clinic, etc.);
- feedback from a person who has not become a patient of the doctor / client of the clinic;
- an attempt to leave a response to a review from a doctor;
- the patient's attempt to leave a response to the doctor's response;
- self-promotion (a review left by a doctor about himself or the clinic where he works);
- request to delete the review.
If the patient does not understand the reason for sending for revision or for some reason he did not see the notification or did not check his personal account, he can always contact us on his own and get detailed explanations.
Contacts of the verification department:
proverka@medrocket.ru
8 800 600-30-28
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